Privacy Policy

Jump to a section:

• What is covered here?
• What information do you collect?
• How does the chat work?
• What do you use my information for?
• Who handles my information besides you?
• Do you use cookies or count visits?
• Can I see or delete my information?
• How do I opt out of sale or sharing?
• How long do you keep my information?
• Is my information safe?
• What about children?
• Will this page change?
• How do I reach you about privacy?

What is covered here?

This policy applies to three things: this site, the calls you make to us and the emails between us.

What information do you collect?

The contact form asks you for a name, a phone number, an email address and a short note on the work, plus the job’s address or ZIP code if it has fields for them. Phone calls and emails give us whatever you choose to tell us or attach. Our web host also logs basic technical facts for each page request: IP address, browser, page and time. This is done for security and to keep the site online.

How does the chat work?

When you write in the chat on the website, we keep a copy of the conversation: your messages and whatever you type there, like your name, phone number, email or what the job is. Alongside it go the page you opened the chat on, the site that sent you here, your rough location, which comes from your internet address, the kind of device and browser you have, and a random code your browser holds on to so your chats on the site can be told apart. An automated assistant may answer the chat, and the providers that run it process your messages to draft its replies. All of this serves answering you, helping you book the work and making the chat better.

What do you use my information for?

The point of collecting anything is to help with your request. We use it to reply, to plan and complete the work, and to follow up once it’s done. Beyond that, it goes into our business records, helps secure the website and lets us follow the law.

Who handles my information besides you?

Your information goes through the systems of the providers that run our website, email and request system. When a service partner helps with your request or the job, they get the details needed for it. In addition, information may be released where the law demands it, or to protect anyone’s rights or safety.

Do you use cookies or count visits?

You won’t find advertising or analytics cookies on the site. The host may still set a cookie that the site strictly needs for security. Page views may also be counted without cookies; the counts are anonymous totals for each page.

Can I see or delete my information?

You may ask what information we hold about you, ask for it to be corrected, or ask us to delete it, by phone or by email. To protect you, we may ask for something that confirms the request is really yours. Whatever you ask, you’ll be treated the same as anyone else.

How do I opt out of sale or sharing?

Some state laws grant an opt-out right that covers both the sale and the sharing of personal information, each law using its own definitions of those terms. Find out how on the Privacy Choices page.

How long do you keep my information?

Nothing is kept forever. As soon as your information is no longer needed for your request, the work, our records or the law, we delete it.

Is my information safe?

In short: reasonable care on our side, but no guarantee, because no way of storing or sending information is entirely safe.

What about children?

We don’t knowingly gather information from children under 13, and the website isn’t intended for them.

Will this page change?

Updates happen. The date at the top of the page shows when this version took effect.

How do I reach you about privacy?

Questions about privacy? You can reach us at office@acreage-garage.com or (239) 499-3905.